Challenge

The Department of Defense’s Military Community & Family Policy (MC&FP) directorate oversees nearly 50 unique programs and offices, each with its own goals, processes and priorities. MC&FP needed a solution that would streamline operations, enhance collaboration and improve support for all programs under its umbrella, while also maintaining a focus on the overall strategic priorities of the organization.

Approach

The Bowen Group established standardized yet adaptable workflows and adopted project management tools, which improved communication, accountability, and responsiveness in meeting program and government needs.

Results

The strategy improved collaboration and efficiency by aligning all MC&FP programs with their core mission to support over 2 million service members and 2.4 million family members. The team achieved a 99.75% performance rating.

The Bowen Group helped MC&FP function as a unified directorate, providing adaptable solutions tailored to each program’s needs.

Client Feedback

“Fantastic work. I appreciate everything the team does to support Outreach and their efforts and MC&FP at large.”

“[MODES] has made the mistake of doing it well and making it look easy.”